FAQ – Frequently Asked Questions

Do you ship within the United States?
Yes. NEOTIQ currently ships to customers within the United States only.

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Where do the products come from?
Products are supplied by third-party vendors and fulfilled through our partners.

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How long does delivery take?
Delivery times vary depending on the supplier and destination. Estimated delivery times are shown at checkout when available.

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Can I return a product?
Returns are accepted according to our Return Policy. Some items may not be eligible depending on the supplier.

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How can I contact customer support?
You can contact us through the Contact page or by email. Response times may vary but we aim to reply as soon as possible.

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Are payments secure?
Yes. All payments are handled through secure, encrypted payment providers.