Shipping & Returns Policy

Shipping Policy

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NEOTIQ ships products within the United States through third-party suppliers.

Processing and delivery times are estimates and may vary depending on the supplier, product availability, and destination. Estimated delivery times are displayed at checkout when available.

Once an order has been shipped, tracking information will be provided by email if supplied by the carrier.

NEOTIQ is not responsible for delays caused by carriers, customs, or external factors beyond our control.

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Returns & Refunds

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Returns are accepted according to the conditions stated on this website.

To be eligible for a return, items must be unused, in their original condition, and returned within the timeframe specified on the product page or return policy.

Certain items may not be eligible for return depending on the supplier’s policy.

Refunds are issued after the returned item is received and inspected, if applicable. Shipping costs are non-refundable unless otherwise stated.

For return requests, customers must contact our support team before sending any item back.